M1 IMM - Phone Shop & Internet Service Provider

Note: The owner or a representative of this business has not yet completed the verification process

See more Terms of Service

3.9

( 8 reviews )

Fashion, International Grocery, Jewelry

Closed 11:00 AM - 09:00 PM See Hours

2 Jurong East Street 21, #01 - 53, Singapore 609601

M1 IMM is a prominent phone shop and internet service provider that offers a wide range of mobile devices and reliable internet services. With a strong presence in the market, M1 IMM has garnered a reputation for its quality products and excellent customer service. Whether it's the latest smartphones or high-speed internet plans, M1 IMM has become the go-to destination for tech-savvy consumers looking for cutting-edge technology and seamless connectivity. The brand's commitment to professionalism, knowledge, and patience has earned the trust and loyalty of its customers. With a focus on understanding the needs of its clientele, M1 IMM strives to deliver excellent service and products that exceed expectations. As a leading player in the industry, M1 IMM continues to set the benchmark for exceptional service and innovation in the telecommunications and internet sector.

Reviews

3.9/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

John h. scott

March 22, 2024

Jen is such a great customer service staff! Though we have to make some changes to our phone plans, she is very assuring and patient to explain to my elderly dad his phone plan changes. She is also very understanding and helpful and did not make us feel very rushed through the process. I am so impressed with her personal approach even though there are many people probably queuing for services. Thanks Jen for making our day!

W gibson

March 22, 2024

Worst customer service provided at this outlet. Said waiting time is 5 mins and had to wait for an hour. Most of the staff were simply standing and discussing amongst themselves and others were inside the staff area. Only one person was service the entire queue.

Jeff carter

March 22, 2024

Had a smooth and pleasant experience at M1 @ IMM. Was attended by Pearlyn Chia and would like to commend her for her friendliness and hospitality. Immediately felt welcome and the whole process went smoothly and prompt. Thank you M1 and Pearlyn!

Roy lachanst

March 22, 2024

I was at M1 IMM a few days ago. I am happy to say the service was fast and efficient. I only waited a couple of minutes and was served by Raynard. He was very helpful and pleasant. My transaction was completed very quickly too. Thanks Raynard for your excellent service.

Nadea rodgers

March 22, 2024

We were served by Ming Kang. Just had to put in a compliment for him because he was very patient in explaining the various options to get a sub line. Thank you Ming Kang.

Baby varrick

March 22, 2024

Horrible service at this outlet. Came to m1 shop for transfer of ownership and was told over the phone that I will just need to follow the operating hour. The information is not stated anywhere on the website and I was rudely rejected when I reached m1 shop at 6pm. One of the lady was literally staring into blank space when I spoke to her. Disappointing service from m1, no alternative arrangement possible. Even if they are overwhelmed by a lot of people, they should have maintain a decent service standard. m1 has just lost a customer who has been with them for 25 years. I will be terminating my plan with m1.

Amy nybeck

March 22, 2024

Want to specially mention Camy who is extremely patient and helpful! Was there a few times and she never fail to provide such excellent service. Keep up the good work, Camy!

Diane onorato

March 22, 2024

Tried to find out more information on Enterprise Plan via the M1 website with regards to price of phones with 2yrs plan, etc but to no avail. This is possible on Starhub and Singtel website platforms even for corporate plans so potential or current customers can find out info for themselves. Decided to go down to the outlet at IMM in hopes to get more info but was told to get a queue number with a wait time of more than 1hr. There were about 3-4 staff standing around but not equipped with any device to assist customers with their queries. Hence, they were effectively standing around chit chatting with absolutely 0 value add to customers. Its unfortunate at this day and age that info like this is unattainable.